Privacy Policy

The Harmonica Company knows that you do not want your personal data shared or abused. We have a strict policy of data control and security and will not share customer data with any third parties.

By visiting theharmonicacompany.com you are accepting the practices described in this page.

• The Harmonica Company will never sell, distribute or publish any customer data and will take all reasonable steps to ensure security of that data.
• The Harmonica Company will only process credit card details using industry standard encrypted systems. We will never ask for sensitive information in an email. All sensitive data will be stored in accordance with the Data Protection Act.

Our contact details

Name: The Harmonica World Ltd T/A The Harmonica Company
Address: L5 Commerce Park, Frome, BA11 2FB
Phone Number: 01373 469741
E-mail: [email protected]

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)
• Email address
• Phone number
• Address details

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To be able to fulfil our contractual obligations in relation to processing your order in accordance with our strict customer service standards
• To be able communicate with you about your order
• To be able to send you marketing material should you wish to receive it

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting [email protected]
• We have a contractual obligation
• We have a legal obligation
• We have a vital interest
• We have a legitimate interest

How we store your personal information

Your information is securely stored. It is only stored on secure encrypted servers that we have access to via password protected sites. It is stored off site with data compliant organisations.

We keep your personal information for seven years. We will then dispose your information by secure data removal.

Your data protection rights

Under data protection law, you have rights including:

  Your right of access - You have the right to ask us for copies of your personal information.

  Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

  Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] or in writing to The Harmonica Company, L5 Commerce Park, Frome, BA11 2FB if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected] or in writing to The Harmonica Company, L5 Commerce Park, Frome, BA11 2FB

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO's address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk